60-Day Money-Back Guarantee & Refund Policy
We want you to evaluate Thermo Ignite with total peace of mind. Here are the exact terms and steps for our risk-free return process.
Our 60-Day Guarantee Window
Every purchase made directly through thermo-ignite.com is backed by our comprehensive 60-Day 100% Money-Back Guarantee. The 60-day window begins on the calendar day your order is marked as delivered by the shipping carrier.
If you are not completely satisfied with your experience for any reason, you are entitled to a full refund of the product purchase price. We even accept returned bottles that are partially used or completely empty.
Step-by-Step Return Merchandise Authorization (RMA) Process
To ensure prompt and accurate processing of your refund, please follow these four simple steps:
Step 1: Contact Customer Support
Email our support desk at [email protected] or call +1 (720) 419-8630 with your original order number and full billing name. Our team will issue a unique Return Merchandise Authorization (RMA) number within 24 hours.
Step 2: Package Your Return
Place all bottles (full, partially used, or empty) into a secure shipping box. Clearly write your RMA number on the outside of the package or include it on a slip of paper inside.
Step 3: Ship to Our Colorado Returns Desk
Mail your return package to our designated facility:
Ignite Labs Nutrition, LLC - Returns Dept (RMA #[Your RMA])
19655 E 35th Drive, Suite 100
Aurora, CO 80011, United States
Step 4: Refund Processing
Once your return is delivered to our facility, our returns team inspects and logs the shipment within 2 business days. Your full refund is credited back to your original payment method within 3 to 5 business days.
Important Return Details
- Return Postage: Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service with delivery confirmation.
- Marketplace Exclusions: This guarantee applies strictly to authentic orders placed on thermo-ignite.com. We cannot process refunds for unauthorized third-party sales.
- Zero Restocking Fees: We do not deduct hidden restocking, handling, or processing fees from your product refund.