Shipping Policy & Customer Support
Everything you need to know about warehouse turnaround times, tracking protocols, delivery standards, and our U.S.-based support team.
Order Processing & Warehouse Dispatch
All orders placed on thermo-ignite.com are fulfilled directly from our modern distribution center in Aurora, Colorado. Our fulfillment operations run Monday through Friday, excluding federal holidays.
- Processing Window: Orders are verified, packed, and handed over to carriers within 1 to 2 business days.
- Carrier Partnerships: Domestic orders are dispatched via USPS Priority Mail or UPS Ground with full door-to-door tracking.
- Tracking Notifications: As soon as your order is scanned by the carrier, an automated confirmation email with your live tracking link is sent to the email address provided at checkout.
| Package Tier | Shipping Rate | Estimated Delivery |
|---|---|---|
| 6-Bottle Maximum Savings Bundle | FREE Fast U.S. Shipping | 2 - 4 Business Days |
| 3-Bottle Standard Bundle | FREE Fast U.S. Shipping | 2 - 4 Business Days |
| 2-Bottle Starter Duo | $9.95 Standard Shipping | 3 - 5 Business Days |
Packaging & Delivery Security
Every shipment of Thermo Ignite is packaged in sturdy, discreet, unbranded cardboard cartons with custom protective cushioning to protect the amber glass dropper bottles during transit. We do not print product names or health claims on the exterior box.
Contacting Our Customer Care Desk
Our dedicated support team is based in the United States and is ready to assist you with tracking inquiries, address updates, product questions, or return authorizations.
Ignite Labs Nutrition, LLC
19655 E 35th Drive, Suite 100
Aurora, CO 80011
Security & Anti-Phishing Advisory
Our customer support team will never contact you via email or phone asking for your full credit card number, CVV code, or banking passwords. All billing transactions occur exclusively on our 256-bit SSL encrypted checkout platform.
